AVM Services have implemented a new ticketing system to help support our Authorising Engineers (Decontamination) (AED) clients.
The AVM email-based ticketing system gives AE(D) clients a swifter and more efficient way to log requests, queries, receive feedback and reports.
Clients can send their requests to a central support email address, after which the query is assigned to the correct AE(D) specialist. The system allows for prioritisation to ensure an ordered and prompt response whilst giving clients visibility on the status of their request including status updates as the request is dealt with.
From an internal perspective the tool gives AVM the opportunity to track incoming requests, monitor responses and response times and thus improve services over time.